E-Commerce Compliance Checklist for Indian Consumer Goods: GST, Legal Metrology & Returns
- Register for GST, file returns correctly, and display GST numbers clearly on invoices and product pages.
- Include net quantity, MRP, manufacturing and expiry dates, and batch numbers for all packaged goods.
- Post a clear, consumer-friendly returns and refund policy that complies with FEMA and consumer protection rules.
Why Compliance Matters
Running an e-commerce store for consumer goods in India means juggling GST, legal metrology rules, and consumer protection laws. Skip these, and you face notices, penalties, and customer disputes. Get them right from day one, and you build trust and avoid costly mistakes.
GST: Registration and Display
If your annual turnover crosses the GST threshold (currently 20 lakhs for most goods, 10 lakhs for services and some categories), you must register. Display your GST number prominently on your website footer, terms page, and every invoice.
File your GST returns on time—monthly or quarterly, depending on your turnover. Incorrect filings trigger notices and interest charges.
Legal Metrology: What You Must Declare
For packaged consumer goods (groceries, cosmetics, FMCG, etc.), the Legal Metrology Act requires you to show:
- Net quantity or weight (in metric units)
- Maximum Retail Price (MRP)
- Manufacturing date and expiry date (where applicable)
- Batch or lot number
- Name and address of the manufacturer or importer
- Nutritional information (for food products)
- Any allergen warnings
These details must appear on your product page, not hidden in a PDF. If you're selling on your own website, ensure these are clearly visible before checkout. If you're also on marketplaces, mirror this info there too.
Mandatory Consumer Disclosures
Beyond metrology, consumers have a right to know:
- Country of origin
- Any warranty or guarantee
- Whether the product is new, refurbished, or second-hand
- Return and exchange eligibility
- How you handle data (privacy policy)
Be transparent. Vague or missing information invites complaints to consumer commissions and marketplace de-listings.
Returns and Refund Policy
You must have a written, accessible returns policy that includes:
- How many days a customer has to return an unopened, unused product (commonly 7 to 30 days)
- Who bears return shipping costs
- Refund timeline (usually within 5 to 7 business days after return is received)
- Non-returnable items, if any (e.g., perishables, items opened or used)
- How refunds are processed (same payment method, wallet credit, etc.)
Keep it simple and consumer-friendly. Policies that hide behind legal jargon frustrate customers and trigger negative reviews. If you sell perishables or food, make it clear they're non-returnable unless damaged or expired on arrival.
The Founder's Quick Checklist
- GST registered and number visible on site
- Invoices include GST, itemization, and business details
- Every product page shows net quantity, MRP, manufacturing date, expiry date, and batch number
- Return policy posted prominently, in plain language
- Privacy policy and terms of service are current and compliant
- Images and descriptions match the actual product
- If selling across categories, verify category-specific rules (e.g., food licensing, cosmetic approvals)
Getting Ahead
A well-built, secure website from the start helps you bake these compliance needs into product data, invoicing, and policy pages. It saves time and reduces errors as you scale.
This is general information, not legal advice. Consult a legal professional or compliance expert familiar with your specific product category and business structure for tailored guidance.
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